FAQs
- 1. Who can register on BeeFyn.in?
- Both Laboratories and Freelance Phlebotomists can register, provided they meet necessary qualifications and regulations. - 2. What are Laboratories’ responsibilities?
- Laboratories must provide accurate lead details and ensure their BeeFyn.in wallet is funded to post new leads. - 3. What are Phlebotomists’ responsibilities?
- Phlebotomists must maintain certifications, supply necessary equipment and follow medical guidelines. - 4. Does BeeFyn.in verify credentials?
- No, BeeFyn.in does not verify leads or credentials. Both parties are responsible for ensuring accuracy. - 5. What is the platform service fee?
- Both Laboratories and Phlebotomists are responsible for paying the service fee, deducted from their wallet balances. - 6. What happens if I don’t maintain enough funds in my wallet?
- You cannot post or accept leads if your wallet balance is insufficient. - 7. Can I withdraw funds from my BeeFyn.in wallet?
- Withdraw funds by submitting a manual request via the platform. Processing takes 2-3 working days. - 8. Can I terminate my account?
- Yes, either party can terminate their account by contacting [email protected], but prior obligations remain. - 9. Does BeeFyn.in provide insurance coverage?
- No, BeeFyn.in does not provide insurance. Laboratories and Phlebotomists must arrange their own coverage. - 10. Does BeeFyn.in assume liability for services?
- BeeFyn.in is not liable for damages or legal consequences from actions taken by Laboratories or Phlebotomists. - 11. What is BeeFyn.in's cancellation policy?
- Laboratories: Cancel within 30 minutes (no fee, if no Phlebotomist has accepted). After 30 minutes, 50% of the platform fee is deducted. After Phlebotomist acceptance or within 2 hours of collection, 100% of the fee is deducted.
- Phlebotomists: Cancel within 30 minutes (service fee applies). After that, cancellation fees vary, with full fees charged if canceled within 2 hours of collection. - 12. Can I reschedule a booking?
- Yes, rescheduling is allowed without penalty if done at least 2 hours before the scheduled collection. - 13. What happens if I cancel after the service is performed?
- No cancellations after service. The party requesting cancellation must pay the full booking value and platform fee. - 14. Is there a penalty for late collection cancellations by the customer?
- If the customer cancels due to a late collection, the Phlebotomist is charged 100% of the service fee and 50% of the booking value. - 15. What is the refund policy?
- Full Refund: For cancellations within 30 minutes of booking (if no Phlebotomist accepts).
- Partial Refund: Phlebotomy fees or other applicable charges may be refunded if canceled later. However, no refund for the platform fee. - 16. Are there any non-refundable fees?
- Yes, bank transfer charges and platform service fees are non-refundable once processed. Customized services are non-refundable after initiation. - 17. How are disputes handled?
- Disputes are resolved via binding arbitration in New Delhi, India. For support, contact [email protected]. - 18. What if there's an issue with a service or collection failure?
- Notify BeeFyn.in within 24 hours for investigation and potential refund if the failure is due to platform errors. - 19. What information does BeeFyn.in collect?
- BeeFyn.in collects personal info (name, contact details), transaction data, lead details and usage data to improve services. - 20. How is my information used?
- Information is used to provide services, process payments, communicate updates and comply with legal obligations. - 21. How long is my data retained?
- Data is retained as long as your account is active or for legal purposes. - 22. Does BeeFyn.in share my personal information?
- BeeFyn.in does not sell your info but may share it with service providers, for legal reasons, or in case of a business transfer. - 23. How does BeeFyn.in protect my personal information?
- BeeFyn.in uses encryption and security measures to protect your data, but no system is completely secure. - 24. What rights do I have regarding my personal information?
- You can access, correct, delete or withdraw consent for your data by contacting BeeFyn.in. - 25. Does BeeFyn.in use cookies?
- Yes, BeeFyn.in uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. - 26. Does this Privacy Policy apply to third-party websites?
- No, it applies only to BeeFyn.in. Review privacy policies of third-party sites linked to BeeFyn.in. - 27. Can BeeFyn.in change this Terms of Use and Privacy Policy?
- Yes, BeeFyn.in may update the Terms of Use and the Privacy Policy time to time and the same will be notified on the website. - 28. How can I contact BeeFyn.in regarding its various policies?
- For questions or concerns, contact [email protected] or call +91-93 555 121 03. Else you can refer to these policies by clicking onor or .
